SHIPPING RETURN & REFUND POLICY

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As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.

However, if the product is wrongly delivered or if your product has been damaged in transit, please contact us at info@gardenbiome.in on same day. Our customer care team will look into the issue and revert back within 48 working hours.

We will offer a replacement on any item as long as it is returned in its original condition and packaging within 7 days of receipt. You have to mention order id on box while sending products back to us and need to send tracking detail via email.

In case you don’t require the product then you have to return product in original condition with order id back to us. We are unable to reimburse shipping costs, including those to return the product to us, and we recommend that you obtain proof of postage on returning the item to us as we cannot accept responsibility for items lost in the post. Refunds are subject to a 4% processing fee which is charged by our payment gateway and unfortunately cannot be avoided.

Return Address:

Plot 24-25, Nirmal Industrial Estate, GIDC,
Gozaria, Gujarat, India -382825.

info@gardenbiome.in

Mobile +91 75758 01792

Please note that minor differences between products or shade of color are not considered defects, but are part of the intrinsic hand-crafted nature of our products.

SHIPPING & PAYMENT

MODE OF PAYMENT

For shipping to India, we accept all major debit & credit cards (including MasterCard, Visa & American Express). We do not offer payment on delivery.

DELIVERY

We ship through registered courier companies for orders within India.

Delivery timeline varies from within 3-5 business days & 5-10 business days depending upon the delivery location. We dispatch product only after payment receipt that may take time up to 2 days.

Garden Bio Me does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if Garden Bio Me fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, Garden Bio Me may at its discretion charge you for additional shipping cost.

DELIVERY CHARGES

We charge 350 Rs as delivery charge. Use coupon code FREESHIP to avail free shipping for minimum order value 1000 Rs.

CANCELLING OF ORDER

In case of requests for order cancellations, Garden Bio Me reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed/ shipped by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed. Garden Bio Me has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Garden Bio Me and accept Garden Bio Me decision regarding the cancellation.